Lufthansa Systems · 2019
Redesigning
Flight
Operations.
A ground-up UX redesign of Lido/Flight 4D — the enterprise flight planning and monitoring system used by dispatchers across the world's major airlines.
A ground-up UX redesign of Lido/Flight 4D — the enterprise flight planning and monitoring system used by dispatchers across the world's major airlines.
Lido/Flight 4D — enterprise flight planning & monitoring, combining 7 legacy products into one integrated system.
Flight dispatchers at EasyJet, Wizz Air, British Airways, Air France & Thomas Cook Airlines.
Outdated, fragmented interface with slow response times, tedious workflows and zero personalisation.
Scopes shipped via an MVP-first, iterative, collaborative design approach.
After evaluating the existing product flow, 5 critical pain points emerged directly impacting dispatcher efficiency and safety-critical decisions.
5 dispatchers (age 33–50) from EasyJet, Wizz Air, British Airways, Air France & Thomas Cook shared their candid experiences with Lido 4D.
We ran cross-functional workshops with project owners, project managers and requirement engineers to align on vision, scope and priorities before designing anything.
Flight planning requires enormous contextual awareness. We mapped every variable a dispatcher must consider to ensure nothing was lost in the redesign.
The contrast speaks for itself. The old Lido system was a desktop-era GUI with dense, inconsistent controls. The redesigned MVP brought clarity, hierarchy, and modern interaction patterns.
The redesigned Lido/Flight 4D unifies flight overview, calculations, and situational awareness in a modern, data-dense yet accessible interface.
A comprehensive single-page view of all critical flight data — departure, destination, weights, fuel, costs, and routing — with a live map and vertical profile alongside.
Dispatchers can now add, remove, and reorder columns in the flights overview to match their individual workflow — a directly-requested feature that was completely absent before.
Multiple CFP scenarios displayed side-by-side for direct comparison of fuel, total cost, trip time and routing alternatives — with highlighted preferred and user-selected plans.
The flight detail view consolidates general info, airport data, operational times, weights, fuel and costs into a clean scannable layout, with live event log alerts surfaced at the bottom.
Multiple interactive prototypes were built in InVision and shared directly with dispatchers across 6 structured usability testing sessions.
Every major pain point surfaced in research was addressed — delivering a faster, personalised and unified experience for flight operations teams worldwide.
Seven fragmented legacy tools combined into a single, coherent product with a unified design language.
The system was broken into 6 defined scopes with clear priorities, enabling an effective MVP-first rollout.
EasyJet, Wizz Air, British Airways, Air France & Thomas Cook contributed throughout the design process.